Voice agent
Calls answered in a natural, human voice that handles interruptions, with a clean handoff to your team when judgment is needed.
Sirenn answers, resolves and routes SLA-bound calls with governed QA, audit trails and reporting.
- 01 AnswerCaller detailsAddress, system, urgency
- 02 ScoreEach decisionAgainst routing rules
- 03 GateClear or unclearGate at 0.94
- 04 LogBergFlow recordTranscript, score, route
- Is the address in the service area?0.98
- How urgent is the problem?0.88
- Which technician fits the system?0.96
- Answer
Every call answered and understood, at any hour.
- Score
Every turn scored against your routing rules.
- Hand off
Unclear calls reach a person, with the context attached.
- 24/7Coverage on the lines you choose
- SLA-boundHandling on every call
- 100%Transcript audit
Design figures: every Sirenn deployment records and audits every call, whether or not a person picked up.
Three decisions
A standard HVAC call can include three separate decisions.
Is the address covered, how urgent is the problem, and which technician can handle that system. Sirenn collects the details, BergAuto scores each decision, and only clear calls book themselves.
- Coverage
Is the address in the service area?
Sirenn confirms the address and checks it against the coverage map before anything is promised.
- Urgency
How urgent is the problem?
No heat in winter or a gas smell is not a next-week booking. Urgent or unusual calls stay visible to a dispatcher.
- Fit
Which technician can handle that system?
The make, model and fault decide the skill needed, so the job reaches a technician who can fix it on the first visit.
Clear jobs move to an available appointment in the client’s CRM. Incomplete, urgent or unusual requests stay visible in BergFlow until a dispatcher reviews them.
Seven applications, one operating loop
The family Sirenn belongs to.
Every application writes to the same BergFlow record and runs its automated steps on BergAuto.
- BergAutoAgent suite that scores and executes repeatable steps across workflows.
- RosterrRuns live operational queues with SLAs, QA sampling and escalations.
- QuinnVets specialists and assembles staffed teams.
- CharterrEmbeds managed BergLabs pods inside your operation.
- SirennRuns SLA-bound voice workflows, from answer to routing.
- RadarrRanks go-to-market signals into outreach queues.
- AtlassAudits and fixes how AI search describes your brand.
- BergCrawlerCaptures crawl evidence: the screenshot, timestamp and source.
How it runs
Four steps on every call, from greeting to readout.
The same four steps run for dispatch, bookings, collections and front-desk lines.
01Answer and understand
Sirenn answers on your number, collects what the dispatcher, desk or collections team needs, and confirms it back to the caller.
02Resolve or route
BergAuto scores each decision against your routing rules. Clear, rule-matched requests are resolved or booked; the rest are routed.
03Hand off with context
A warm handoff gives the person the transcript, the scores and what the caller has already said, so nobody repeats themselves.
04QA and report
Transcripts are audited, a sample is reviewed, and SLA, routing and outcome figures are reported weekly.
The Trust Gate
Every voice turn is scored before anything is promised.
The same confidence bands that run inside BergAuto apply to every call. Above 94, the call proceeds and is still logged. Below it, the band decides who takes over, and under 70 a specialist takes the call before the caller is told anything.
The shadow-mode rule
Every Sirenn deployment starts in shadow mode. It runs beside the live line, scores what it would have done against what your team actually did, and the Trust Gate thresholds are set from what the shadow run shows.
Capabilities
What Sirenn does on your phone line.
Six capabilities, all logged in BergFlow.
- 01
Voice automation
Answers and handles clear, repeatable call types on the numbers you already publish.
- 02
Call routing
Routes by rule and by confidence, to the right queue, desk or technician.
- 03
SLA-bound handling
Response and resolution targets per call type, tracked on every call.
- 04
Warm handoff
A person receives the transcript, scores and context before they speak.
- 05
Transcript audit
Every call recorded, transcribed and kept on the record with its route.
- 06
Outcome reporting
Weekly readouts of calls handled, routed, booked and escalated.
Key facts
Sirenn at a glance
The essentials, as a structured record.
- Built on
- BergAuto for scoring and routing; BergFlow for transcripts, records and audit
- Runs inside
- Your phone numbers, CRM, and booking or field-service system
- Review path
- Trust Gate bands, warm handoff to a named person
- Pilot rule
- Shadow mode first, then live on clear calls
- Reporting
- Weekly, with transcript audit
- Fits first
- Dispatch, bookings, collections and front desk
Questions
Questions about Sirenn
Handoffs, shadow mode and systems.
How it behaves
Does Sirenn replace our dispatchers or front desk?
No. Sirenn collects and scores the request. Clear, rule-matched jobs are booked and logged; anything incomplete, urgent or unusual goes to a named person in BergFlow.
What happens when Sirenn is unsure?
Low confidence is a routing signal, not a retry. Below the agreed threshold, the call goes to a person with the transcript and context attached, and under 70 a specialist takes the call before anything is promised.
What is shadow mode?
Shadow mode runs Sirenn beside the live line, scoring what it would have done against what your team actually did, without acting. Every Sirenn deployment starts there.
Setting it up
Which systems does Sirenn write to?
Appointments and records are created in the CRM, field-service or booking system you already use. BergFlow keeps the governed copy and the audit trail.
How is a voice pilot scoped?
One call type, one routing rule set, four weeks. Shadow mode first, then live on clear calls once the scores match your team’s decisions.
Bring your voice lane onto Sirenn.
Pick one call type. We run it in shadow first and show you the numbers before anything goes live.