BergLabs.
Application · Built on BergFlow and BergAuto

Managed workforce

A pod that owns the function, end to end.

Charterr embeds accountable BergLabs pods inside client operations to own the function and its outcome.

Start a pilot All applications
CharterrScope · Assemble · Embed · Report
  • Your systemCRM
  • Your systemERP
  • Your systemTicketing
Your operation
  1. Pod leadOwns the SLAOne accountable lead
  2. QA reviewerSamples every batchQuality evidence
  3. Specialists ×3Run the workVetted through Quinn
  4. Escalation ownerTakes the hard callsDecisions the pod should not make alone
  • WeeklyReadoutSLA, QA, outcome
  • MonthlyScale reviewFlex up or down
Illustrative pod. Pod size and roles are set by the scope; every pod has one accountable lead.
  • Embedded

    The pod works inside your tools and channels.

  • Accountable

    One named lead owns the SLA and the outcome.

  • Flexible

    Capacity scales with the queue, not a headcount contract.

  • 1Accountable lead per pod
  • Day 30Fully live, typical
  • FlexScale on demand, reviewed monthly

Representative figures. Go-live timing depends on access, training and the scope agreed.

Seven applications, one operating loop

The family Charterr belongs to.

Every application writes to the same BergFlow record and runs its automated steps on BergAuto.

How it runs

How a pod goes from scope to running the function.

Four steps, each with a named owner and a written handoff.

  1. 01Scope the function

    We agree the work, the SLA, the review path and what a good outcome means, in writing, before anyone is staffed.

  2. 02Assemble the pod

    Quinn staffs the pod: a lead, a QA reviewer, specialists sized to the volume and an escalation owner.

  3. 03Embed and onboard

    The pod is set up inside your systems and channels, calibrated on golden sets and run in shadow before it owns the queue.

  4. 04Run and report

    The pod runs the function to the SLA, and the lead reports SLA, QA and outcomes every week.

Capabilities

What a Charterr pod takes off your plate.

Six capabilities that make the pod accountable, not just available.

  1. 01

    Embedded pods

    Pods work inside your tools, channels and calendars, not in a separate vendor queue.

  2. 02

    Named accountability

    One lead owns the SLA and the outcome; every role on the pod is named.

  3. 03

    Managed delivery

    BergLabs manages hiring, training, scheduling and quality around the pod.

  4. 04

    SLA ownership

    The pod commits to the SLA agreed at scoping and reports against it.

  5. 05

    Weekly reporting

    SLA adherence, QA pass rate, exceptions and outcomes, every week.

  6. 06

    Scale on demand

    Capacity flexes with the queue, reviewed monthly with you.

Key facts

Charterr at a glance

The essentials, as a structured record.

Built on
BergFlow and BergAuto
Staffed through
Quinn
Accountability
One named pod lead
Live by
Day 30, typical
Reporting
Weekly SLA, QA and outcome readout
Commercials
Scoped to the agreed outcome and set out in the proposal

Questions

Questions about Charterr

Pods, accountability and timing.

Charterr

What is Charterr?

Charterr embeds an accountable BergLabs pod inside your operation. The pod owns a function, its SLA and its outcome, and reports weekly.

How is a Charterr pod different from outsourcing?

The pod works inside your systems on a governed record, with named owners, QA sampling and an audit trail in BergFlow. You see every decision, not only a monthly invoice.

Who is in a pod?

A pod lead, a QA reviewer, specialists sized to the workload and an escalation owner. Specialists are vetted through Quinn.

How quickly is a pod live?

A pod is typically fully live by day 30, after scoping, assembly, onboarding and a shadow run.

Embed a managed pod in your operation.

Tell us the function and the outcome. We scope the pod, its SLA and its first 30 days.

Start a pilot See managed operations