BergLabs.

Enterprise AI transformation

AI built into how your operation runs, with people accountable for every outcome.

We connect fragmented processes, records and decisions into an AI-assisted operation. Repeatable steps run on BergAuto, uncertain ones reach a named owner, and every decision stays on one record in BergFlow.

Start a 4-week pilot See the six functions
Transformation pathPrepare · Review · Deliver
Workflow · Invoice exceptionsPilot live
  1. 01PrepareContext attached
  2. 02ReviewNamed owner
  3. 03DeliverAccepted output
  • Routine steps Automated
  • Exceptions Owner assigned
  • Decisions On the record

Automate the repeatableRoute the uncertain

Illustrative flow. Steps, gates and owners are agreed per workflow.
  • Who it is for

    Operations leaders whose work is spread across email, documents and systems.

  • What you get

    One workflow in production, with an owner on every exception and a measured baseline.

  • How it is priced

    Scoped to the workflow and the agreed outcome, not to hours.

What changes

Four shifts in how the work runs.

From scattered handoffs to one governed operation, introduced one workflow at a time.

  1. 01

    Work arrives with its context

    Requests, documents and system history are gathered into one record before anyone acts.

    See the operating loop
  2. 02

    Repeatable steps run on their own

    BergAuto handles the steps with a known rule and scores every action it takes.

    How BergAuto works
  3. 03

    Judgment stays with a named person

    Anything below the confidence gate reaches an owner with the evidence attached, and the decision is recorded.

    Review, function by function
  4. 04

    Results are measured, then scaled

    Each workflow reports against its baseline before the next one is added.

    See the pilot

Where it applies

Six functions where the operation changes first.

Each function shows the work that comes in, the step automation takes and the review a person owns. Read the functions page

  1. 01Customer operations

    Tickets triaged before they reach the queue, with refunds and escalations still owned by a person.

  2. 02Sales and marketing

    Leads enriched and routed with the evidence attached, and campaigns checked before launch.

  3. 03Finance and accounting

    Invoices matched and exceptions routed to an owner, with the evidence kept for audit.

  4. 04People and HR

    Onboarding and document checks, with one owner for every handoff.

  5. 05Legal and compliance

    Clauses extracted and risks flagged for a lawyer, without losing judgment.

  6. 06IT operations

    Tier-1 incidents categorised and routed, and access requests checked against policy.

How it starts

One workflow, measured in four weeks.

The pilot follows the same path every time, so the decision to scale rests on evidence.

DiagnoseDesignDeployMeasure

  • Diagnose

    Map and baseline

    We map the workflow, its owners and its exceptions, and record the baseline.

  • Design

    Rules and gates

    Rules, confidence gates and review paths are agreed before the first run.

  • Deploy

    Live in production

    The workflow runs on BergFlow and BergAuto, with people on the exceptions.

  • Measure

    Readout

    Quality, cycle time and SLA are read out against the baseline.

On the record

Where this work is already running.

Clients appear by description, never by name. Scope-only engagements are labelled as scope.

  • Payments

    Reconciliation and dispute workflows

    Scoped for a 30-day pilot with a global payments network on BergFlow and BergAuto.

    Pilot scopeRead the case studies
  • Enterprise

    Agents with bounded authority

    AI agents given explicit limits on what they may do, with every action logged and open to review.

    Case studyRead the case studies
  • BFSI

    Document intake with a named reviewer

    Document intake and decision support for a mid-market lending firm, with a named reviewer on every exception.

    Case studyRead the case studies

Questions

Questions about enterprise AI transformation

Scope, systems, accountability and price.

What the service covers

What does enterprise AI transformation include?

Mapping the workflow, automating the repeatable steps on BergAuto, routing uncertain cases to named owners and keeping every decision on one record in BergFlow. We run it with you until it is measured and stable.

Do we need to replace our systems?

No. BergFlow and BergAuto connect to email, documents, CRM, ERP and databases, so the operating layer sits on top of the stack you already run.

Who stays accountable?

Your team owns the outcome. Every exception reaches a named reviewer, and the decision is recorded with its evidence.

Starting and pricing

How do we start?

With a 4-week pilot on one workflow: diagnose, design, deploy and measure against a baseline agreed in week one.

How is it priced?

Pricing is scoped to the workflow and the agreed outcome and set out in the proposal after discovery, not billed by the hour.

Start with one workflow.

A 4-week pilot, measured against your baseline. Then decide whether to scale.

Start a pilot Talk to BergLabs