BergLabs.

Industries

Industries we work in.

Regulated, high-volume and safety-critical work, run with one governed record per decision. These five are where most of our work sits today; the same way of working extends to the other industries we support.

Start where the volume is See case studies
  • Data quality

    Rules and golden sets per industry.

  • Review

    Domain specialists on every exception.

  • Audit readiness

    Decisions kept with their evidence.

Regulated decisioning · Audit-grade records

Banking, Financial Services & Insurance

KYC and onboarding, loan and credit decisions, disputes and chargebacks, AML compliance and transaction fraud QA share one requirement: every decision needs an owner and evidence a regulator can read. BergAuto prepares the case, BergFlow keeps the record, and a named reviewer decides.

  • KYC & onboarding review
  • Loan & credit decisioning
  • Dispute & chargeback triage
  • AML & fraud QA
Ledger · BankingItem · Decision · Owner · Evidence
Example decisions in Banking, Financial Services & Insurance
ItemDecisionOwnerEvidence
KYC-2291ID and address verifiedOnboarding analyst3 documents
LN-0457Credit memo prepared, exception flaggedCredit officerBureau report, statements
CB-1180Chargeback triaged as merchant errorDisputes leadTransaction log, receipt
Illustrative ledger rows. Every decision keeps its owner and evidence.

Policy adjudication · Consistent decisions

Trust & Safety

Content moderation queues, policy adjudication, appeals and safe-search labelling need the same call made the same way at volume. BergAuto routes and pre-scores, specialists adjudicate against the current policy version, and every decision and appeal stays on the record.

  • Content moderation queues
  • Policy adjudication
  • Appeals review
  • Safe-search labelling
Ledger · TrustItem · Decision · Owner · Evidence
Example decisions in Trust & Safety
ItemDecisionOwnerEvidence
MOD-7731Removed under policy 4.2Policy specialistScreenshot, clause
APL-0219Appeal upheld, content restoredSenior reviewerOriginal decision, appeal
SS-3302Query rated unsafe for minorsSafe-search raterRubric v3
Illustrative ledger rows. Every decision keeps its owner and evidence.

Catalogue quality · Search relevance

E-commerce & Retail

Catalogue QC, automated catalogue enrichment, search relevance and seller onboarding decide whether shoppers find what they came for. BergAuto checks attributes and images at scale, specialists judge relevance against one rubric, and exceptions are reviewed before listings go live.

  • Catalogue QC
  • Auto-catalogue enrichment
  • Search relevance labelling
  • Seller onboarding
Ledger · E-commerceItem · Decision · Owner · Evidence
Example decisions in E-commerce & Retail
ItemDecisionOwnerEvidence
SKU-88410Attributes corrected: colour, sizeCatalogue QCImage, source listing
QP-55107Query-product pair rated relevantRelevance judgeRubric, query log
SEL-2093Seller approved after document checkOnboarding reviewerBusiness documents
Illustrative ledger rows. Every decision keeps its owner and evidence.

Real-world capture · Episode QA

Robotics & Autonomous Systems

Capture, VLA datasets, episode evaluation and fleet triage turn real-world operation into training data. Multi-view sessions are synced and QC-checked before annotation, episodes are evaluated by specialists, and fleet uploads are triaged so review time goes where it matters.

  • Real-world capture
  • VLA datasets
  • Episode evaluation
  • Fleet triage
Ledger · RoboticsItem · Decision · Owner · Evidence
Example decisions in Robotics & Autonomous Systems
ItemDecisionOwnerEvidence
EP-0412Episode passed QC on 4 viewsQA reviewerSync report
EP-0415Right-wrist gap, recapturedCapture leadDropped-frame log
FL-1207Fleet clip triaged as near missSafety reviewerTelemetry, video
Illustrative ledger rows. Every decision keeps its owner and evidence.

Listing quality · Compliance desks

PropTech & Real Estate

Listing QA, document intake, conveyancing exceptions and customer due diligence are document-heavy and deadline-bound. In Australia, the Tranche 2 AML/CTF reforms bring real estate professionals into customer due diligence obligations; a managed CDD desk keeps each check owned, evidenced and on time.

  • Listing QA
  • AML/CTF CDD desk
  • Document intake
  • Conveyancing exceptions
Ledger · PropTechItem · Decision · Owner · Evidence
Example decisions in PropTech & Real Estate
ItemDecisionOwnerEvidence
LST-3381Listing photos and floor area checkedListing QAAgent upload, plan
CDD-0098Customer due diligence completeCompliance officerID, source of funds
CNV-0442Settlement exception escalatedConveyancing leadContract, title search
Illustrative ledger rows. Every decision keeps its owner and evidence.

Your industry is not listed?

The discipline transfers. Tell us the queue, the rules and the regulator, and we will tell you how the loop fits.

Talk to BergLabs

Questions

Questions about industries

Coverage, regulation and specialists.

Industries

Which industries does BergLabs support?

Banking, financial services and fintech; trust and safety; e-commerce and retail; robotics and autonomous systems; and proptech and real estate.

What changes from one industry to the next?

The rules, the data and the reviewers. The discipline does not: one governed record, scored automation, named human review and weekly reporting.

Do you work in regulated industries?

Yes. BFSI and proptech compliance desks are built around audit-grade records, and BergLabs holds ISO/IEC 27001:2022 (Information Security Management System) and ISO 9001:2015 (Quality Management System) certification from QRO Certification.

Can you bring domain specialists?

Yes. Quinn vets specialists for the domain, for example KYC analysts, policy reviewers or robotics annotators, before they join a pod.

Start where the volume is.

Pick the queue with the most items and the most rework. We pilot it for four weeks and measure the result.

Start a pilot See the use cases