BergLabs.
Application · Built on BergFlow and BergAuto

Work execution

One governed queue, from intake to outcome.

Rosterr runs intake, routing, SLAs, QA and escalation on one governed queue, with an outcome for every item.

Start a pilot All applications
RosterrIntake · In progress · QA · SLA tracked
Queue · CX triageSLA 4h
  1. TKT-5120Refund requestRouted to finance deskIntake
  2. TKT-5118Order not delivered2h 40m left on SLAIn progress
  3. TKT-5114Account accessSampled for reviewer checkQA
  4. TKT-5109Billing disputeResolved inside SLASLA met
  • Median routing 1m 48s
  • At risk 1
  • QA sampled 5%
  • With outcome 100%

Intake → In progress → QA → SLA trackedOwner on every item

Illustrative queue. Ticket IDs, owners and timers are examples; SLA targets are agreed per workflow.
  • Queue

    One queue for every item, from intake to outcome.

  • SLA

    Timers, owners and escalation paths on every item.

  • Report

    An outcome recorded for every item, every week.

  • 98%SLA attainment
  • <2 minMedian routing time
  • 100%Of items reported with an outcome

Representative figures from BergLabs-run queues. Your targets are set at scoping and reported weekly.

Seven applications, one operating loop

The family Rosterr belongs to.

Every application writes to the same BergFlow record and runs its automated steps on BergAuto.

How it runs

Four steps between an item arriving and an outcome on the record.

The same four steps run whether the queue holds tickets, invoices, onboarding packets or review tasks.

  1. 01Intake and classify

    Items arrive from email, forms, tickets or voice. BergAuto classifies each one with a confidence score, and BergFlow opens its record.

  2. 02Route and staff

    Each item is routed to an owner by skill, priority and SLA. Quinn-vetted specialists staff the queue alongside your team.

  3. 03Execute under SLA

    Work happens against a visible timer. Items at risk escalate before the clock breaks, not after.

  4. 04QA and report

    QA samples completed work, and every item closes with an outcome in the weekly report.

Capabilities

What Rosterr gives the people running the queue.

Six capabilities, all on the same governed record.

  1. 01

    Live queues

    Every open item, its owner and its timer in one view, across channels.

  2. 02

    SLA control

    Targets per item type, with timers that start at intake, not at pickup.

  3. 03

    QA sampling

    Completed work is sampled against the agreed standard, and results feed back to the team.

  4. 04

    Escalation paths

    At-risk and out-of-policy items go to a named escalation owner automatically.

  5. 05

    Outcome reporting

    Weekly readouts of SLA adherence, QA pass rate, exceptions and outcomes.

  6. 06

    Audit trail

    Every route, handoff and decision is versioned in BergFlow with its evidence.

Key facts

Rosterr at a glance

The essentials, as a structured record.

Built on
BergFlow for records, routing and audit; BergAuto for classification and scoring
Runs inside
Your ticketing, CRM or email; items stay visible in the tools your team uses
Review path
QA sampling, plus escalation to named owners
Reporting cadence
Weekly, against the agreed SLA
Typical first workflow
Ticket triage and routing
Pilot
4 weeks, one queue

Questions

Questions about Rosterr

Queues, SLAs and who does the work.

Rosterr

What is Rosterr?

Rosterr is BergLabs’ work-management application: one governed queue that runs intake, routing, SLAs, QA and escalation, with an outcome recorded for every item.

Does Rosterr replace our ticketing system?

No. Rosterr runs alongside systems such as Zendesk, ServiceNow, Salesforce or email and keeps the governed record in BergFlow. Items stay visible in the tools your team already uses.

How are SLAs tracked?

Every item carries an SLA timer and an owner from the moment it arrives. Items at risk escalate before the deadline, and adherence is reported weekly.

Who works the queue?

Your team, a BergLabs pod, or both. Specialists are vetted through Quinn, and a Charterr pod can own the queue end to end.

Put your highest-volume queue on Rosterr.

One queue, four weeks, every item with an owner and an outcome. We return a pilot plan within one business day.

Start a pilot See CX use cases