Skip to content Skip to footer
Skip to content
Start a Pilot
Start a Pilot

Managed Operations

We own the queue. You own the outcome.

BergLabs deploys Quinn specialist review pods, runs the live queue through Charterr, tracks SLA and QA in real time, and reports outcomes weekly — so you get accountable operations without building the team yourself.

Start a PilotSee Use Cases
MANAGED QUEUE SLA 4h INCOMING BERGLABS REVIEW LANE RESOLVED TCK-3041 TCK-3042 TCK-3043 TCK-3044 QUEUE DEPTH 12 8 clearing Owner ASSIGNED Reviewer QA 98% Escalation ON STANDBY DONE DONE DONE Outcome 3/4 CLEARED QUEUE managed SLA 4h OUTCOME yours QUEUE ENGINE RESOLVED / OUTCOME
99.2%SLA adherence
98.2%QA pass rate
1.8%Exception rate
300%YoY ops volume growth

How it runs

A service with hard numbers.

01

Pod deployment

Quinn pods assembled from trained specialists: pod lead, QA reviewer, domain reviewers, and escalation owner.

02

SLA and QA ownership

Charterr tracks routing, SLA, QA, and escalations against the targets we agree upfront.

03

Weekly reporting

Speed, quality, cost, exception rates, and control metrics delivered every week. No setup required on your end.

Pod model

What a deployed pod looks like.

Pod LeadQA ReviewerSpecialists ×3Escalation Owner

Next step

Start a 4-week pilot.

Pick the queue. We deploy the pod, run it against an agreed SLA, and report the baseline in week 4.

Start a 4-week pilotSee Charterr